AI App Development

AI apps that run in production, not in a demo

We build new AI tools for the work that eats your team's week: search across your documents, assistants for your teams, and automation across your CRM, ticketing and data. Built for production from the first slice, with evals, logging and clear rules for your data.

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See our work

Organisations we've built for

  • MeQrez General Hospital
  • Space Science and Geospatial Institute
  • Ahadu Bank

Best for

When an AI app is the right move

If one of these sounds like your team, an AI app is likely worth building.

Manual work

A costly workflow still runs on copy, paste and checking.

We automate the repetitive steps, such as reading, sorting, extracting and drafting, and keep your people on the decisions.

Internal assistants

Your ops, sales, support or finance team searches five systems for one answer.

An assistant that knows your documents and data, respects who may see what, and shows its sources.

Across your systems

Work moves between CRM, ticketing and spreadsheets by hand.

Agents that act in your existing tools through their APIs, with clear limits and a log of every step.

Pilot to production

Your AI pilot impressed in a demo but never went live.

We take it to production: evals, monitoring, access control and a handover your team can run.

What you get

What we build, and what you're left with

Less manual handling, faster turnaround and output your team can check.

AI web and mobile apps

New tools built around one workflow, for your staff or your customers.

Internal assistants

Role-based and permission-aware, in the tools your teams already use.

Search over your documents

Answers from your contracts, manuals and tickets, with links to the source.

Workflow automation

Agents that read, decide within set limits and act across your CRM, ticketing and data warehouse.

Every build includes

Code in your repository from day one

An eval set that scores every release

Logging, monitoring and guardrails, including PII filters

Documentation and handover, so your team can run it

How we deliver

Three steps from idea to a tool your team uses

The same three steps as every project we run, with a check on quality and data at each one.

01

Plan

The workflow, success criteria and risks, written down with a list of what we won't do. We agree which data the AI may see.

02

Thin slice

One case working end to end on your real systems early, scored against an eval set, with a demo every week.

03

Launch and handover

Monitoring, guardrails and PII filters, onboarding for your team, and documentation so they can run and change it.

How we work

Example projects

What an AI app project looks like

Three illustrative examples from sectors we haven't shown yet: the problem, what we'd build and how we'd measure it. They aren't client projects; client case studies are added as clients approve them.

Example · Insurance

Claims intake, from inbox to claims system

The problem

Claims arrive by email with photos and PDFs, and handlers spend the first hour of each case retyping them.

What we'd build

An app that reads each claim, extracts policy number, date and damage details into the claims system and flags what's missing. The handler checks and decides.

How we'd measure it

Time from arrival to a complete case, fields right first time on a checked sample, and handler corrections per case.

Example · Manufacturing

An assistant for maintenance technicians

The problem

The fix for a machine fault is somewhere in manuals, service bulletins and years of maintenance logs.

What we'd build

An assistant on the technicians' tablets that answers from those documents, shows the source page and records which answers helped.

How we'd measure it

Time to find the right procedure, correct sources on an eval set built with your senior technicians, and repeat repairs.

Example · Wholesale

Customer orders from email and PDF into the ERP

The problem

Orders arrive as emails, PDFs and scans in every customer's own format, and the sales office types them in.

What we'd build

An app that turns each order into a draft order in your ERP, matches customers' item codes to yours and leaves anything unclear for a person.

How we'd measure it

Order lines entered without edits, time per order, and orders entered on the day they arrive.

Security and data

Clear rules for your data and the AI Act

What the AI may see, where it runs and how its output is marked, agreed in writing before the build.

No training on your data.

We only use AI tools on your code and data under business terms that exclude training, and only with your approval.

You decide where it runs.

Your systems, your cloud account, and model providers and regions agreed with you, with EU hosting where you need it.

Built with the AI Act in mind.

Users are told when they're dealing with an AI, AI output is marked where the Act requires it, and every step is logged.

How we protect your data

Sectors and technologies

Where we've built, and what we build with

Sectors

We've built production systems for hospitals, banks, cooperatives and a national geospatial institute, so we know the data and rules your AI has to respect.

Healthcare

Financial services

Logistics & mobility

Public sector & geospatial

Technologies

The tools we use most on AI apps. The model, the hosting and the region are agreed with you before the build.

Large language models via business APIs

Retrieval (RAG) and vector search

Agents and tool calling

Evals and monitoring

Python

React

React Native and Flutter

AWS

FAQ

Questions about AI apps

Building a working application around an AI model: a document assistant, a support copilot, an agent that carries out a process, or a search over your own data. FlightLabs builds it as production software, with evals, monitoring, access control and a fallback when the AI is unsure.

The one that fits the task, the data rules and the cost: commercial models through their business APIs, or open models hosted in your own cloud. We agree the choice with you before the build.

Not with the set-up we agree with you. We use providers only under business terms that exclude training on your data, or open models in your own cloud, and the choice is written down before the build. Engineers don't paste your data into other AI tools.

We build an eval set with your team: real questions and tasks with known good answers. Every release is scored against it, so quality is measured rather than guessed, and a change that makes it worse doesn't ship.

The app is designed for it: answers show their sources, uncertain cases go to a person, and actions outside set limits need approval. Every step is logged, so mistakes can be traced and fixed.

Most business apps fall under its transparency duties: people are told when they deal with an AI, and generated content is marked. A few uses, for example in hiring or credit decisions, count as high-risk and need much more. We map your use case early; your legal team makes the final call.

A first slice works end to end early in the project, on your real systems, and you get a demo every week from then on. Cost depends on the scope and is priced as a fixed scope or time and materials; the written proposal after our free intro call sets it out.

Yes. We review what's there, keep what works and take it to production with evals, monitoring and access control. If the pilot is the wrong approach, we tell you before you spend more.

An AI app is a new tool built around one workflow. AI-native development adds AI features to a product you already run, release after release. If you're not sure which you need, start a project and we'll tell you.

Building a working application around an AI model: a document assistant, a support copilot, an agent that carries out a process, or a search over your own data. FlightLabs builds it as production software, with evals, monitoring, access control and a fallback when the AI is unsure.

The one that fits the task, the data rules and the cost: commercial models through their business APIs, or open models hosted in your own cloud. We agree the choice with you before the build.

Not with the set-up we agree with you. We use providers only under business terms that exclude training on your data, or open models in your own cloud, and the choice is written down before the build. Engineers don't paste your data into other AI tools.

We build an eval set with your team: real questions and tasks with known good answers. Every release is scored against it, so quality is measured rather than guessed, and a change that makes it worse doesn't ship.

The app is designed for it: answers show their sources, uncertain cases go to a person, and actions outside set limits need approval. Every step is logged, so mistakes can be traced and fixed.

Most business apps fall under its transparency duties: people are told when they deal with an AI, and generated content is marked. A few uses, for example in hiring or credit decisions, count as high-risk and need much more. We map your use case early; your legal team makes the final call.

A first slice works end to end early in the project, on your real systems, and you get a demo every week from then on. Cost depends on the scope and is priced as a fixed scope or time and materials; the written proposal after our free intro call sets it out.

Yes. We review what's there, keep what works and take it to production with evals, monitoring and access control. If the pilot is the wrong approach, we tell you before you spend more.

An AI app is a new tool built around one workflow. AI-native development adds AI features to a product you already run, release after release. If you're not sure which you need, start a project and we'll tell you.

Building a working application around an AI model: a document assistant, a support copilot, an agent that carries out a process, or a search over your own data. FlightLabs builds it as production software, with evals, monitoring, access control and a fallback when the AI is unsure.

The one that fits the task, the data rules and the cost: commercial models through their business APIs, or open models hosted in your own cloud. We agree the choice with you before the build.

Not with the set-up we agree with you. We use providers only under business terms that exclude training on your data, or open models in your own cloud, and the choice is written down before the build. Engineers don't paste your data into other AI tools.

We build an eval set with your team: real questions and tasks with known good answers. Every release is scored against it, so quality is measured rather than guessed, and a change that makes it worse doesn't ship.

The app is designed for it: answers show their sources, uncertain cases go to a person, and actions outside set limits need approval. Every step is logged, so mistakes can be traced and fixed.

Most business apps fall under its transparency duties: people are told when they deal with an AI, and generated content is marked. A few uses, for example in hiring or credit decisions, count as high-risk and need much more. We map your use case early; your legal team makes the final call.

A first slice works end to end early in the project, on your real systems, and you get a demo every week from then on. Cost depends on the scope and is priced as a fixed scope or time and materials; the written proposal after our free intro call sets it out.

Yes. We review what's there, keep what works and take it to production with evals, monitoring and access control. If the pilot is the wrong approach, we tell you before you spend more.

An AI app is a new tool built around one workflow. AI-native development adds AI features to a product you already run, release after release. If you're not sure which you need, start a project and we'll tell you.

Related services

Often combined with

Build

AI-Native Development

Add AI to the product you already run, shipped feature by feature with evals and monitoring.

Data

Data Foundations & Analytics

One source of truth your reports and AI can rely on: pipelines, data models and dashboards.

Build

Custom Software Development

One system built around how you actually work, in place of spreadsheets, paper or a tool you've outgrown.

Have a project in mind?

We reply within one working day.

FlightLabs is a Berlin-based software engineering company that builds, tests, secures and runs production software and AI for European companies, with its engineering team in Addis Ababa, 1–2 hours from Central European Time.

hello@flightlabs.ioBerlin, GermanyEngineering team: Addis Ababa, Ethiopia
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